Shipping & Receipt

The calculation of shipping costs results from the weight or volume of the product/order and from the choice of shipping method

The final shipping cost is indicated when completing your online order. Excludes items over 6 kg (total actual or volumetric weight)

Shipping methods available

  • by courier
  • Conventional transport / Agency (is applied only to customers within Greece)

Shipping / Cash on delivery costs:

  • The shipping costs for Greece (mainland & island) are 3.50 euros, for a total product weight of 2kg. For every 1kg of extra weight and up to a total weight of 6kg, there is a surcharge of 1.20 euros per kilo
  • The cash on delivery, valid only for Greece (mainland & island), amounts to 4.20 euros for a total product weight of 2kg. For every 1kg of extra weight and up to a total weight of 6kg, there is a surcharge of 1.20 euros per kilo

Fragile glass items require prior consultation, as responsibility for safe transport, as well as transport costs, borne solely by the buyer

The above transport costs include VAT

Courier

Natural Cosmetics Sempreviva Chem cooperates with specific courier companies

Alternatively, if you wish, you could indicate to us your own courier company, which will undertake the transport at your own expense

The courier service will deliver the parcel to the address you have given us. You can also specify the address of the nearest courier store in your area, if it serves you better

Shipping Time & Delivery

Orders can be accepted all days of the week, at any time of the day, and their preparation and packaging, as well as shipments, are done on a daily basis, except on weekends

Orders placed by 12:00 will be shipped the same day

Orders over 6 kg are shipped for customers within Greece with transport agencies for outside Attica, and the cost is borne by the recipient upon delivery (as it is not possible to calculate the cost in the case of agencies, because the cost is calculated directly at the agency and payment is made by the customer upon receipt

The shipping cost only covers the transportation of the orders/products to your area and their collection from the agency’s warehouse. In the regions, in which the agency we cooperate with does not have a warehouse, the delivery of the orders/products takes place in the front yard of the indicated delivery place. For delivery inside a building or on a floor, a special agreement must be made with the carrier

Cash on delivery is not accepted for shipments by conventional transport

Product delivery

The delivery of the products takes place in 1-3 days, from the day they are received by the distribution company. In exceptional cases of reasonably remote areas, there is a relatively small delay. In case of special circumstances (strikes, natural disasters, holidays, etc.) the company Natural Cosmetics Sempreviva Chem is not responsible for the delay in the delivery of the product. The company is released from any responsibility for any theft, or damage to the product, after it has been delivered to the consignee or consignee’s representative

The online store SEMPREVIVA-COSMETICS.COM must have delivered the product, at the latest, within 10 days of its order, unless another, later, date of receipt has been agreed

  • We do not undertake the shipment of glass objects, unless this is carried out under the responsibility of the recipient and the transport is handled by a transport company of his own choice, the expense of which he will bear